Items can be returned within 14 days from the delivery of your order. Please note it is not possible to return personalized items, read more information on Terms and conditions of sale.
To request your return fill in the online Return Form (or log in to your account and click on the “Return this order” link you find in the Orders section).
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
- Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- The return package must be shipped back to Alpha Sapien within 14 days of your return request.
465 Brickell Ave
Miami, FL 33131
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included – incomplete. damaged, worn or altered items cannot be accepted.
- The return must be requested within 14 Says from delivery of the order
- The return package must be handed to the courier within 14 days from return authorization
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency. You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on banking procedures.